Ticketing

For all ticket queries please visit our partner website Ticket Shed here.

General Terms and Conditions

Covering the websites of Jazz Events Ltd.

1. Acceptance Of Terms

This is a Website of Jazz Events Ltd. (“Jazz”). Use by you of this Website and any other websites operated by Jazz to which this Website is linked (the "Jazz Sites"), together with all of the functions on or in or available from this Website or any other Jazz Site (including, without limitation all chat forums, bulletin boards or other forms of communication) is subject to the following terms and conditions ("Terms and Conditions") and any other terms and conditions contained on, in or available through a Jazz Site.

2. Content

The copyright in the material contained on, in, or available through this Website or any Jazz Site excluding the Content (as defined in paragraph 3) but including all other information, data, text, sound, photographs, graphics, video messages or other materials and the selection and arrangement thereof, and all source code, software compilations and other material (“Material”) is owned by Jazz. All rights are reserved. You do not have any right, interest or title in or to the Material unless otherwise expressly indicated.

The trademarks, service marks, and logos (“Trade Marks”) contained on or in this Website or any other Jazz Site are registered and owned by Jazz. Save as expressly stated, you do not have any right to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Jazz.

You are permitted to print or download extracts of the Material for your personal use only provided that each copy contains a notice that the Material is owned by or licensed to Jazz. None of the Material may be used for any commercial or public use.

Save as expressly stated or as necessary to view, print or download extracts of the Material for personal use, none of the Material may be copied, edited, varied, reproduced, published, displayed, distributed, stored, transmitted, commercially exploited or disseminated in any form whatsoever without the prior written consent of Jazz.

3a. Content submitted to the website

Information, data, text, music, software, sound, photographs, graphics, video, messages or other materials may be posted, emailed or uploaded (in public or privately) on to designated areas of this Website. Any information, data, text, music, software, sound, photographs, graphics, video, messages or other materials which are posted or uploaded on to this Website or any other Jazz Site or otherwise transmitted through this Website or any other Jazz Site by any visitor to this Website is referred to as “Content”. Jazz does not control the Content and, as such, is not responsible for it in any way whatsoever. In particular, Jazz does not guarantee the accuracy, integrity or quality of such Content. Jazz shall have the right (but not the obligation) in its sole discretion to delete, edit, lock, move or remove any Content without notice. Without limiting the foregoing, Jazz shall have the right without notice to record the IP address from which any Content is posted or uploaded to or otherwise transmitted through this Website or any other Jazz Site and to lock or remove any Content which violates these Terms and Conditions or is or may be irrelevant, out of date, inappropriate or objectionable in any way whatsoever or in respect of which Jazz receives any complaint (whether valid, justified or not).

If you upload, post or otherwise transmit any Content to a public part of this Website or any Jazz Site (including, without limitation, if you post a message to a bulletin board or chat forum, upload files, input data, or engage in any other form of communication through this Website or any other Jazz Site) you are wholly responsible for it. You hereby: (a) grant Jazz an irrevocable, perpetual, royalty-free right to use, distribute, copy, edit, adapt, license, distribute, transmit, publish, publicly perform or display any such Content in any form or medium anywhere in the World; and (b) irrevocably and unconditionally waive any moral rights or similar rights you have in any Content pursuant to the Copyright, Designs and Patents Act 1988 (as amended, superseded or replaced from time to time) (the “Act”) or equivalent legislation anywhere in the World.

3b. Content submitted for promoting our Event(s)

Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for promoting our event, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.

Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for use in the magazine, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.

4. Links To Third Parties

This Website and other Jazz Site may contain links to websites operated by third parties (“Third Party Websites”). Jazz does not have any influence or control over any such Third Party Website and, unless otherwise stated, is not responsible for and does not endorse any Third Party Website or its availability or contents or any agreement or understanding you enter into with a third party through a Third Party Website.

5. Member Conduct

You agree that when using the Website or any other Jazz Site you will not:

a. Upload, post or otherwise transmit Content which violates the rights (including, without limitation, the intellectual property rights) of a third party or which is unlawful, harmful, threatening, abusive, argumentative, hateful, offensive (whether in relation to sex, race, religion or otherwise) harassing, defamatory, vulgar, obscene, indecent, libellous, invasive of another's privacy or contains any illegal content;

b. Harvest Content or IP addresses or upload, post or otherwise transmit any Content which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or any other Jazz Site or any networks connected to this Website or any Jazz Site or another's computer, or that contains any chain letters, pyramid-selling schemes, bulk mail, junk mail or similar; or

c. Upload, post or otherwise transmit any Content for any commercial or business purpose including (without limitation) any Content which contains any advertising or promotional materials; or

d. Restrict or in any way inhibit any person from using this Website or any Jazz Site;

e. Upload, post or otherwise transmit any Content which is un-necessary and/or repetitive including any Content which repeats that previously uploaded, posted or transmitted by you or another visitor, unless absolutely necessary; or

f. Upload, post or otherwise transmit any Content to a part of this Website or any Jazz Site which is irrelevant to the subject matter or the Content; or

g. Upload, post or otherwise transmit any Content to this Website or Jazz Site using an e-mail address provided by a free account service such as hotmail; or

h. Register yourself as a member of this Website, the forum provided through this Website, or to receive any newsletter or other service under more than one user name and/or user account number without the consent of the Website editor or the forum moderator; or

i. Use this Website or any other Jazz Site in a manner that is inconsistent with these Terms and Conditions and/or any relevant laws and regulations in force from time to time; or

j. Breach the terms of any suspension or ban or seek alternative access.

You acknowledge that you are solely responsible for maintaining a secure password for the purpose of gaining access to the member sections of this Website or any other Jazz Site.

You agree to indemnify Jazz in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of this Website or any other Jazz Site other than in accordance with these Terms and Conditions.

6. Jazz Privacy Policy

If you provide information to Jazz on or through this Website or any other Jazz Site, Jazz will use it in accordance with the terms of its privacy policy. That privacy policy forms part of these Terms and Conditions and by using this Website or any other Jazz Site you acknowledge and agree that you have read and accept the terms of that privacy policy.

7. Disclaimer / Liability

Use of this Website, any other Jazz Site and their facilities, Third Party Websites, links to the Third Party Websites, and any Material and Content is at your own risk. To the maximum extent permitted by law: (a) Jazz disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content; and (b) all implied warranties, terms and conditions relating to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose and title are, as between Jazz and you, hereby excluded. Jazz will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, whether by Jazz or on its behalf, for any:

a. economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

b. loss of goodwill or reputation; or

c. special or indirect or consequential loss.

If Jazz is liable to you directly or indirectly in relation to this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, that liability (howsoever arising) shall be limited to the sums paid by you in consideration for Jazz granting you membership to this Website.

Nothing in these Terms and Conditions shall be construed as excluding or limiting the liability of Jazz or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by English law.

8. Access Restriction

Jazz reserves the right in its sole discretion to deny you access to this Website or any Jazz Site, or any portion thereof, without notice and for any reason including, without limitation, if you fail to comply with any clause 5 (Member Conduct) or any other provision of these Terms and Conditions. In particular, Jazz may deny you access to this Website or any other Jazz Site if Jazz exercises its right to lock any discussion topic to prevent further discussion, following submission of Content relating to that topic by you.

9. Online Competitions

If you take part in any competition which is run on or through this Website or any Jazz Site ("Competition"), you agree to be bound by the Online Competition Rules and any other rules specified by Jazz from time to time ("Competition Rules") and by the decisions of Jazz, which are final in all matters relating to the Competition. Jazz reserves the right to disqualify any entrant and/or winner in its absolute discretion without notice in accordance with the Competition Rules.

10. General

These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and Jazz concerning your use of this Website or any other Jazz Site and supersede any previous arrangement, agreement, undertaking or proposal, written or oral between you and Jazz in relation to such matters. Jazz reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website. No other variation to these Terms and Conditions shall be effective unless in writing and signed by an authorised representative on behalf of Jazz.

These Terms and Conditions shall be governed by and construed in accordance with English law and you agree, for the benefit of Jazz, to submit to the exclusive jurisdiction of the English Courts.

If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Jazz’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Jazz in writing.

Unless otherwise expressly stated, nothing in the Terms and Conditions shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and Jazz.

Privacy policy

Last updated May 2018

Introduction

This privacy notice is to let you know how we Jazz Events promise to look after your personal data. The information below explains how we do this and tells you about your privacy rights and how the law protects you.

If you have any questions or want more details about how we use your personal data, you can contact us using the information provided at the bottom of this page.

What personal information do we collect?

Technical
Details on the devices and technology you use

Communications
What we learn about you from letters, email, and conversations between us

Usage of data
Other data about how you use our products and services

Documentary data
Details about you that are stored in documents in different formats, or copies of them

Consents
Any permissions, consents or preferences that you give us

What types of personal data do we use?

• Data we collect when you use our products, services and facilities:
• Payment and transaction data
• When you purchase or use our products and services
• When you contact us for a refund
• When you talk to us on the phone, online
• When you use our websites, mobile device apps or web chat services
• In emails and letters you send to us
• In customer surveys
• If you take part in our competitions or promotions
• Information you provide to us by filling in forms on our website
• Through the recruitment process
• CCTV at our events
• Profile and usage data (this includes your settings, marketing choices and data from the devices you use (such as a mobile phone or laptop) to use our online services (such as our website and mobile app). We also use Cookies and other internet tracking software to collect data while you are using our websites or mobile apps. 

Who do we share your data with?

We may share your personal data with these organisations:

• Regulators and other competent authorities
• Fraud prevention agencies during payment processing
• Companies we have a joint venture or agreement to co-operate with
• Market researchers
• Companies you ask us to share your data with

How do we use your data?

Data Protection law says that we can use personal data only if we have a proper reason to do so. The law states we must have one or more of these reasons:

• To fulfil a contract we have with you
• When it's our legal duty
• When it's in our legitimate interest
• When you consent to it.

A legitimate interest is when we have a legitimate business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below.

Serving our customers

What we use your personal data for:

• To deliver our products and services
• To manage our relationship with you or your business
• To develop new ways to meet our customers’ needs and to grow our business
• To develop and carry out marketing activities
• To study how our customers use our products and services
• To market our products and services

Our reasons:

• Your consent
• Fulfilling contracts
• Our legitimate interests
• Our legal duty

Our legitimate interests:

• Keeping our records up to date
• Working out which of our products and services may interest you and telling you about them
• Developing products and services, and what we charge for them
• Defining types of customers for new products and services
• Seeking your consent when we need it to contact you
• To provide you with information relating to an event
• As an active customer to keep you informed about our latest offers, deals and competitions
• Being efficient about how we fulfil our legal and contractual duties
• Reducing crime and operating in a safe and lawful manner

What we use your personal data for:

• To detect, investigate, report, and seek to prevent fraud
• To manage risk for us and our customers
• To obey laws and regulations that apply to us
• To respond to complaints and seek to resolve them

Our reasons:

• Fulfilling contracts
• Our legitimate interests
• Our legal duty

Our legitimate interests:

• Developing and improving how we deal with fraud, as well as doing our legal duties in this respect
• Complying with regulations that apply to us
• Being efficient about how we fulfil our legal and contractual duties

Operating our business effectively

What we use your personal data for:

• To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.

Our reasons:

• Our legitimate interests
• Our legal duty

Our legitimate interests:

• Complying with regulations that apply to us
• Being efficient about how we fulfil our legal and contractual duties

Developing our products and services

What we use your personal data for:

• To develop and manage our brand, products, and services
• To manage how we work with other companies that provide products and services to us and our customers
• To find people who might benefit from using our products and services

Our reasons:

• Fulfilling contracts
• Our legitimate interests
• Our legal duty

Our legitimate interests:

• Developing products and services, and what we charge for them
• Defining types of customers for new products and services
• Being efficient about how we fulfil our legal and contractual duties
• Complying with regulations that apply to us

What happens if you choose not to give us your personal data?

We may need to collect personal data by law, or under the terms of a contract we have with you.

If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you. For example, not providing an email address would prevent us from providing you with an e-ticket or order confirmation.

Sometimes we might ask for information that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services.

How do we use your data for marketing?

We may use your personal data to tell you about our relevant products, competitions and offers. This is what we mean when we talk about ‘marketing’. We may also use your data to help create a profile to find potential customers like you.

We will send you marketing based on what you tell us about yourself, data we collect when you use our services, and using information from third parties we work with. We use this information to get a view on what we think would interest you the most.

We will only send you marketing messages if we have either your consent or a legitimate interest. This is when we have a legitimate business or commercial reason to use your information that does not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time by clicking unsubscribe at the bottom of any marketing email or updating your preferences in your online account.

Whatever you choose for marketing, you'll still receive service messages, such as booking confirmations and timetable changes.

How will we treat children’s privacy?

Our products and services do not specifically address anyone under the age of 13. It is possible for someone of any age to register and purchase our products or services, should they have the means to pay for it online. In the case we discover that a child under 13 has provided us with consent for marketing, we will immediately remove this consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us using one of the methods below.

How long will we keep your personal data?

We will keep your personal data for as long as you are a customer. The points below shows how long we keep which information, and our reasons why.

What data:

• Personal data including transaction history and complaints

Our reasons:

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them
• To respond to any questions, claims or complaints
• Complying with regulations that apply to us
• Being efficient about how we fulfil our legal and contractual duties

Is the personal data we have about you incorrect?

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us using one of the methods below.

If you do, we will take reasonable steps to check its accuracy and correct it.

Do you want us to stop using your personal data?

You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. Please note such requests may not always be possible due to legal obligations we may have to keep such records. For example, ensuring you still have your rights under the Consumer Rights Act.

In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.

It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights. If this was to happen, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal data if:

• It is not accurate
• It has been used unlawfully but you don’t want us to delete it
• It’s not relevant any more, but you want us to keep it for use in legal claims
• You have already asked us to stop using your data but you are waiting for us to tell you if we can keep on using it
• If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us using one of the methods below.
• Do you want to withdraw your consent or object to when we use our legitimate interest for marketing?
• You can withdraw your consent or object to marketing at any time. If this is the case, you can do this by:
• Unsubscribing from an email you receive from us that contains the ‘unsubscribe’ link.
• Contacting us and informing us by using the details below.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

What is a service message?

Services messages are messages we need to send to let you know about your order, or the service we provide for you. These are different to marketing emails we send as they contain information we need to tell you to ensure we can provide you with our services effectively. Examples of these include:

• Booking confirmation and ticket details
• Changes to terms and conditions and our privacy notice
• Important information relating to an event

Cookies

So, what are Cookies exactly? Simply put, they're tiny files automatically downloaded to any device you use when you visit our website (could be on your computer, tablet, mobile phone or more). They're designed to make your visit quicker, easier, and better. They can also let us know how well our site is working, and tailor your experience on our website.

How to contact us

If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use:

Email: data@jazzevents.co.uk

Address: Data Protection, Jazz Events, The Old School, Higher Kinnerton, CH4 9AJ